Returns & Shipping

Returns & shipping shouldn’t need a law degree to understand. Here is exactly how it works when you order from Forzafide — plainly, and without the fine print you’d find at a big-box retailer.

Our Return & Exchange Policy

We want you to love what you ordered. If the fit isn’t right, we’ll work it out with you directly, not through a call centre.

Return window: 14 days from the date your order was delivered.

Eligible for return or exchange: items must be unworn, unwashed, and in original condition with the original tags attached. Proof of purchase required.

Not eligible: items showing signs of wear or damage after delivery, and items purchased during a final sale event.

Wrong size? If your Kindness Is Golden Hoodie doesn’t fit, we’ll exchange it for a different size as long as the item is unworn with tags attached and the size you need is in stock. Not sure which size to order next time? Our size guide has the full measurement chart.

Why an exchange, and not an automatic refund: Forzafide is a small, independent brand. Every hoodie is produced in a small batch and checked by hand before it ships, not pulled off a warehouse shelf the size of a small city. That’s how we can put you in Premium Organic Cotton and real embroidery at $80 instead of $150 and up. It also means we can’t absorb unlimited free return shipping the way a marketplace giant can. So we ask you to cover return postage, and in exchange — literally — we’ll always try to make the fit right.

A genuine manufacturing defect: if something is actually wrong with the garment itself, not the fit, we’ll make it right at our cost: a replacement, exchange, or refund, whichever you prefer. In practice this is rare — we produce in small runs and our manufacturer inspects every piece before it ships — but if we get it wrong, we own it.

How to start a return or exchange: email us at shop@forzafide.com with your order number and what you’d like to do. We reply within 2 business days.

Return shipping: the cost of returning an item is the customer’s responsibility, except where the item arrived damaged or was the wrong item entirely, in which case we cover it.

Refunds: once your return is received and inspected, a refund is issued to your original payment method within 5-7 business days.

Shipping & Delivery

Where we ship: Canada and the United States. International shipping to select countries is available — email us to confirm before ordering.

Note for India customers: India orders are fulfilled offline. Please reach out directly at shop@forzafide.com or via Instagram @forzafide.

Shipping method: Canada Post from Toronto, Ontario. Once your order ships you’ll receive a tracking number by email — follow it directly on Canada Post’s tracking page.

Estimated delivery times:

• Ontario, Canada: 2-5 business days
• Other Canadian provinces: 5-10 business days
• United States: 7-14 business days
• International (where available): 14-21 business days, plus customs clearance

International orders may be subject to customs duties and taxes on arrival — these are set by your country and are the customer’s responsibility.

What to Expect, Step by Step

An exchange with Forzafide is a short conversation, not a ticket number. Here’s the realistic timeline: (1) you email us the size you have and the size you need — usually answered within a few hours, always within 2 business days; (2) we confirm the new size is in stock and send you the return address; (3) you drop the original off at any Canada Post location with tags still attached; (4) once it arrives back with us, we ship the new size the same or next business day, at no extra charge beyond the postage you already paid to send it back.

Every hoodie ships in simple, protective packaging — no oversized box, no unnecessary plastic. We’re a small operation and we’d rather spend the budget on the organic cotton than the box it arrives in.

Frequently Asked Questions About Returns & Shipping

What if my package arrives damaged? Email us at shop@forzafide.com with a photo within 48 hours of delivery. We’ll send a replacement or a full refund, your call, and we’ll cover the cost.

How do I track my order or return? You’ll get a Canada Post tracking number by email as soon as your order ships. For a return you send back, keep your own drop-off receipt as proof until we confirm we’ve received it.

Can I get a refund instead of an exchange? If the item is unworn and returned within 14 days, yes. Refunds are processed to your original payment method within 5-7 business days of us receiving the item.

What if there’s a genuine manufacturing defect? Contact us with photos and we’ll replace, exchange, or refund at our cost. As above, this is uncommon given our small production runs and manufacturer inspection, but we stand behind it if it happens.

Do you offer free shipping? Outbound shipping is calculated at checkout based on your location. We don’t currently offer free outbound or return shipping — being upfront about that is part of how we keep the hoodie itself priced fairly.

I ordered the wrong size and it’s now sold out in the size I need — what happens? We’ll hold your return and issue a full refund instead of an exchange, or let you know when that size is back in stock, whichever you’d prefer. Email us and we’ll sort it out.

Can I change or cancel my order after placing it? If your order hasn’t shipped yet, email us right away at shop@forzafide.com and we’ll do our best to catch it before it leaves Toronto. Once it’s shipped, the standard return or exchange process applies.

Our Word on It

Kindness is Golden isn’t just what’s printed on the hoodie — it’s how we try to treat the people who order one. If any part of your returns & shipping experience with Forzafide doesn’t feel right, email shop@forzafide.com and a real person, not a script, will get back to you.